Test Bank (Downloadable Files) for Kinns The Administrative Medical Assistant, 8th Edition, Young, ISBN-10: 0323280412, ISBN-13: 9780323280419

Introduction

1. 1. Becoming a Successful Student
   2. The Healthcare Industry

Unit One: Introduction to Medical Assisting

1. 1. The Medical Assisting Profession
   2. Professional Behavior in the Workplace
   3. Interpersonal Skills and Human Behavior
   4. Medicine and Ethics
   5. Medicine and Law

Unit Two: Administrative Medical Assisting

1. 1. Computer Concepts
   2. Telephone Techniques
   3. Scheduling Appointments
   4. Patient Reception and Processing
   5. Office Environment and Daily Operations
   6. Written Communications and Mail Processing

Unit Three: Health Information in the Medical Office

1. 1. The Paper Medical Record
   2. The Electronic Medical Record
   3. Health Information Management
   4. Privacy in the Physician’s Office

Unit Four: Billing and Coding Procedures

1. 1. Basics of Diagnostic Coding
   2. Basics of Procedure Coding
   3. Basics of Health Insurance
   4. The Health Insurance Claim Form
   5. Professional Fees, Billing, and Collecting

Unit Five: Financial and Practice Management

1. 1. Banking Services and Procedures
   2. Management of Practice Finances
   3. Medical Practice Management and Human Resources
   4. Medical Practice Marketing and Customer Service

Unit Six: Assisting with Medical Specialties

1. 1. Emergency Preparedness and Assisting with Medical Emergencies

Unit Seven: Career Development

1. Career Development and Life Skills