Test Bank for Administrative Medical Assisting, 7th Edition, by French, ISBN-10: 1133278574, ISBN-13: 9781133278573
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Part I: PROFESSIONAL AND CAREER RESPONSIBILITIES. 1. A Career As an Administrative Medical Assistant. 2. The Health Care Environment: Past, Present, and Future. 3. Medicolegal and Ethical Responsibilities. Part II: INTERPERSONAL COMMUNICATIONS. 4. The Art of Communication. 5. Receptionist and the Medical Office Environment. 6. Telephone Procedures. 7. Appointments. Part III: RECORDS MANAGEMENT. 8. Filing Procedures. 9. Medical Records. 10. Drug and Prescription Records. Part IV: WRITTEN COMMUNICATIONS. 11. Written Correspondence. 12. Processing Mail and Telecommunications. Part V: FINANCIAL ADMINISTRATION. 13. Fees, Credit, and Collection. 14. Banking. 15. Bookkeeping. 16. Health Insurance Systems and Claim Submission. 17. Procedural and Diagnostic Coding. Part VI: MANAGING THE OFFICE. 18. Office Managerial Responsibilities. 19. Financial Management of the Medical Practice. Part VII: EMPLOYMENT. 20. Summary of Future Health Care Trends.